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GM Customer Care Afterservice Factoid Sizzle

General Motors Co. opened a new ACDelco and GM Genuine Parts processing center in the Flint, Michigan, suburb of Burton. The state-of-the-art facility will employ more than 800 hourly and salaried employees. GM now employs more than 9,500 people in Genesee County, including the Grand Blanc headquarters of the company’s Customer Care and Aftersales business and the Flint manufacturing complex. All of the positions in Burton support GM’s CCA business — the team responsible for supporting the service and repair needs of millions of GM vehicle owners as well as owners of competitive makes around the world. The 1.1 million-square-foot plant, located on 141 acres on Davison Road, is triple the size of the facility in Burton that it is replacing. The increased capacity allows for greater efficiency and output as employees unitize and package as many as 120 million service parts a year.

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